Help centre · Your account

My account and privacy

Name, password, sessions, communications, downloading your data and deleting the account.

In “My account” (your name, at the top of the dashboard) you manage your account and your data.

My account screen
My account screen
  • Profile: change your name.
  • Security: change your password or sign out on every device.
  • Communications: choose whether to receive news and offers (emails needed for the service always reach you).
  • Your data: download a ZIP with a copy of everything we keep about your account, documents and files. The link works for 48 hours.
  • Delete the account: access is closed at once and you have 30 days to undo it from the link we email you; then everything is deleted. By law the purchase record is kept for 6 years without your personal details.

Forgot your password? Press “Forgot your password?” when signing in and we will email you a link to choose a new one (it expires in one hour).

Analytics cookies are only set if you accept them; you can change your choice from the site footer.